We offer a Money Back Satisfaction Guarantee to our first-time retail customers for the print products that we sell. This includes business cards, post cards, letterheads, etc. If you are not entirely satisfied (because you notice a legitimate issue) with the finished printed product you can send it back to us for a full refund of the printing cost only. Any products ordered with a subtotal over $100.00 are considered to be a large order. It is recommended that you first place a small order before placing a large order for this guarantee to be valid; that way you will know exactly what quality to look forward to.
Gippsland Printers will correct errors of improper cutting, print quality, colour and print shift or printing delays. As a customer, you are responsible for submitting print ready files. This includes full bleed to your press-ready digital files by adding 3mm (to all sides). All file formats must have a minimum of 300 dpi (dots per inch) resolutions. All colour artwork and/or images must be provided in CMYK (Cyan, Magenta, Yellow, Black) color mode and black and white artworks and/or images must be provided in grayscale.